Field Service Engineer

3 days ago

Singapur, Singapore Lam Research Full time
The Role

We are seeking a skilled Field Service Engineer to join our team at Lam Research. As a Field Service Engineer, you will be responsible for providing quality repair and maintenance services for our customers' equipment.

Key Responsibilities
  • Install and relocate equipment at customer sites, conducting associated start-up, cut over, and check-out activities.
  • Provide warranty tool support or paid service for out-of-warranty tools, performing on-site preventive maintenance and attending to equipment abnormalities.
  • Apply troubleshooting techniques to eliminate equipment malfunctions, conducting diagnostic procedures to isolate problems and assess severity.
  • Implement field modifications or updates as released in Engineering Change Orders (ECOs), involving removal and installation of assemblies, sub-assemblies, systems, and subsystems.
  • Carry out Tier 2 process qualification work.
  • Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports.
  • Represent the company professionally to customers, utilizing knowledge of our product lines and services to keep existing or potential customers informed.
  • Maintain company-assigned equipment in good working condition and ensure it is secure and accounted for.
Requirements
  • Bachelor's degree with no previous professional experience, or 3-5 years of equivalent work experience (hands-on experience in troubleshooting Deposition/Etch equipment).
  • Self-starter who can work independently and has a deep desire to learn and grow with the Company.
  • Strong interpersonal and communication skills.
  • Able to actively engage customers on technical solutions.
  • Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
  • Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
  • Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
  • Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety of shifts including compressed and alternative workweeks, including overtime and on-call if needed.
  • Able to perform rostered 24/7 on-call standby duty for a week.
Preferred Qualifications
  • Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
  • Experience in installation, maintenance, repair, and troubleshooting of semiconductor capital equipment is a plus.
  • Communication skills, both written and verbal, in English.
  • Foundational analytical and problem-solving skills.
About Lam Research

We believe it is essential for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research is an equal opportunity employer. We are committed to and reaffirm support of equal opportunity in employment and non-discrimination in employment policies, practices, and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status, or any other category protected by applicable federal, state, or local laws.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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