Field Service Engineer
19 hours ago
We are seeking a skilled Field Service Engineer to join our Customer Support Business Group at Lam Research. As a key member of our team, you will be responsible for providing quality repair and maintenance services for our customers' equipment.
Key Responsibilities- Install and relocate equipment at customer sites, ensuring seamless start-up and minimal downtime.
- Provide warranty and paid service support, performing on-site preventive maintenance and troubleshooting activities.
- Apply diagnostic techniques to identify equipment malfunctions, assess severity, and determine corrective actions.
- Implement field modifications and updates as per Engineering Change Orders, involving removal and installation of assemblies and systems.
- Carry out Tier 2 process qualification work and maintain accurate logs and service records.
- Develop strong customer relationships, utilizing knowledge of our product lines and services to meet customer needs.
- Bachelor's degree with no prior experience or 3-5 years of equivalent work experience in troubleshooting Deposition/Etch equipment.
- Self-motivated individual with strong interpersonal and communication skills, able to work independently and as part of a team.
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
- Able to work in a clean room environment, wearing personal protective safety equipment, and travel frequently, domestically and internationally.
- Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
- Experience in installation, maintenance, repair, and troubleshooting of semiconductor capital equipment.
- Communication skills, both written and verbal, in English.
Lam Research is an equal opportunity employer, committed to diversity and inclusion. We believe in creating a workplace where every individual feels valued, included, and empowered to achieve their full potential. We offer a variety of work location models, including On-site Flex and Virtual Flex, to support our employees' needs and preferences.
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