Senior Customer Success Professional

1 week ago

Singapore beBeeCareer Full time $72,000 - $114,000
About the Role

We are seeking an experienced senior customer success professional to lead our patient service team.

Key Responsibilities:
  • Patient Experience & Operations: Manage appointments and patient flow to ensure a seamless experience and optimize clinic efficiency.
  • Team Leadership: Lead, mentor, and develop the customer success team, overseeing their performance, training, and professional growth.
  • Revenue & Growth: Proactively promote and cross-sell clinic services to enhance patient value and meet revenue targets.
  • Reporting & Compliance: Maintain accurate patient records and ensure adherence to data privacy regulations.
Required Skills and Qualifications:
  • Minimum of 5 years in a customer-facing role, preferably in healthcare or retail.
  • Proven experience in leading, mentoring, and managing a team.
  • A strong customer-centric and sales-oriented mindset with excellent interpersonal skills.
  • Exceptional organizational ability, with a talent for multitasking in a fast-paced environment.
  • Proficiency in Microsoft Office and Google Suite.
  • Passion for the healthcare industry is a strong advantage.
Why Work with Us?

Our team values equity and inclusion, fostering a workplace where everyone can thrive and feel valued.

We prioritize employee growth, development, and well-being, providing opportunities for career advancement and recognizing individual contributions.

GREAT CULTURE AND ATMOSPHERE:

Our team is comprised of amazing individuals from diverse backgrounds.

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