Senior Customer Success Architect

Senior Customer Success Architect at Ping Identity

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Ping Identity delivers secure and seamless digital experiences. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want, without friction or fear. We champion every identity and strive to protect digital identities and empower customers with secure, scalable solutions. Ping Identity is headquartered in Denver, Colorado with offices and employees worldwide, serving many of the Fortune 100.

As a Senior Customer Success Architect at Ping Identity, you will drive strategic value and technical success for our complex, high-impact customers. You will serve as a trusted technical advisor and identity architecture expert, partnering with customer executives, architects, and technical teams to ensure successful deployment, adoption, and expansion of Ping solutions. You will lead technical engagements, provide guidance on enterprise architecture best practices, and proactively identify opportunities to deepen customer value across their identity journey. You will collaborate with Customer Success Managers, Product, Sales, Professional Services, and Support teams to align customer objectives with Ping's roadmap and capabilities. Your work will influence customer satisfaction, retention, and growth. This role is ideal for a seasoned identity expert with a strong enterprise architecture background, exceptional communication skills, and a passion for helping customers solve complex business problems with secure, scalable solutions.

You Will:

• Serve as a senior technical leader and strategic advisor across a portfolio of enterprise accounts, helping customers maximize the value of their Ping Identity investments.
• Lead in-depth architecture assessments, technical health checks, and optimization initiatives to ensure secure, well-architected deployments.
• Identify product and service opportunities based on customer needs, and drive alignment with Sales and Professional Services for solution scoping and delivery.
• Partner with customers to co-develop identity roadmaps and ensure successful realization of use cases across their digital transformation initiatives.
• Act as an escalation point for complex technical challenges, guiding customers through solutioning and issue resolution.
• Influence product strategy by capturing customer feedback and translating it into actionable input for Product Management.
• Deliver technical enablement, workshops, and tailored product demonstrations to educate and empower customer teams.
• Collaborate cross-functionally with Engineering, Product, Support, and Customer Success to drive continuous improvement in the customer experience.

You Have:

• 7+ years of experience in a technical, customer-facing role such as Customer Success Architect, Solutions Architect, Sales Engineer, or Professional Services Consultant.
• Proven success managing executive relationships and delivering value across Fortune 500 or large enterprise accounts.
• Deep technical knowledge in Identity & Access Management (IAM), including Authentication, Authorization, Federation, SSO, and Access Management.
• Strong experience in Java, web technologies, and web application servers (e.g., JBoss, WebSphere, WebLogic, Tomcat).
• Familiarity with security protocols such as SAML, OAuth, OpenID Connect, LDAP, and industry standards for secure architecture.
• Ability to communicate complex technical solutions to both technical and non-technical stakeholders.
• Self-starter with strong project ownership and minimal need for management oversight.
• Experience using CRM platforms like Salesforce (SFDC) and working in a fast-paced, cross-functional environment.
• Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience).

Preferred Qualifications:

• Experience with Ping Identity products and solutions.
• Knowledge of networking concepts (HTTP/S, TCP/IP), and multi-OS environments. Thought leadership or mentoring experience within a technical or customer-facing team.
• Participation in industry forums or IAM communities is a plus.

Life at Ping

We believe in a flexible, collaborative work environment. We're growing quickly, while staying true to startup values. We hire talented, smart, fun, and genuinely nice people because they help us succeed every day.

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives.

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our experiences and influences. We are committed to building an inclusive and diverse environment where everyone's individuality is respected. We welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.