
Senior Customer Success Professional
7 days ago
About the Role
We are seeking an experienced senior customer success professional to lead our patient service team.
Key Responsibilities:
- Patient Experience & Operations: Manage appointments and patient flow to ensure a seamless experience and optimize clinic efficiency.
- Team Leadership: Lead, mentor, and develop the customer success team, overseeing their performance, training, and professional growth.
- Revenue & Growth: Proactively promote and cross-sell clinic services to enhance patient value and meet revenue targets.
- Reporting & Compliance: Maintain accurate patient records and ensure adherence to data privacy regulations.
Required Skills and Qualifications:
- Minimum of 5 years in a customer-facing role, preferably in healthcare or retail.
- Proven experience in leading, mentoring, and managing a team.
- A strong customer-centric and sales-oriented mindset with excellent interpersonal skills.
- Exceptional organizational ability, with a talent for multitasking in a fast-paced environment.
- Proficiency in Microsoft Office and Google Suite.
- Passion for the healthcare industry is a strong advantage.
Why Work with Us?
Our team values equity and inclusion, fostering a workplace where everyone can thrive and feel valued.
We prioritize employee growth, development, and well-being, providing opportunities for career advancement and recognizing individual contributions.
GREAT CULTURE AND ATMOSPHERE:
Our team is comprised of amazing individuals from diverse backgrounds.
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