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Customer Experience Manager
3 weeks ago
A Supervisor role is available in our Customer Support team.
About the JobThis is an opportunity to lead a specialized team of customer-focused support analysts who own high-value customer relationships essential to our mission. You will play a crucial role ensuring we deliver an outstanding high-value customer experience globally.
Key Responsibilities- Lead a team of high-performing customer service agents across multiple channels (e.g., phone, messaging, email)
- Manage and support initiatives aimed at streamlining operations and improving customer experience metrics
- Collaborate cross-functionally with Program, Quality, and Training teams to improve existing workflows and processes
- Provide a best-in-class experience for customers through effective stakeholder management, task management, decisive prioritization, and efficient execution
- Handle customer escalations to resolution, including collaborating across teams of subject matter specialists
- Experienced and passionate people leader with a proven track record of guiding and developing teams
- Motivated by our mission and creating a seamless experience for our highest-value individual and enterprise clients
- Minimum of 3 years of relevant experience in an enterprise customer support role
This role offers opportunities to grow professionally and make a significant impact on our customers' experiences. We are committed to fostering a culture that values diversity, equity, and inclusion.
We strive to create an environment where employees feel empowered to take ownership of their work and contribute to our shared goals.
