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Support Operations Associate

2 weeks ago

Singapore Spread Technologies Singapore Company Pte Ltd Full time
About the Role

We are seeking a skilled technical support representative to join our team. As a key member of our customer support team, you will be responsible for providing timely and effective support to our clients via live chat or email.

Key Responsibilities
  • Assist Clients: Provide prompt and professional assistance to clients, resolving their queries and concerns efficiently.
  • Stay Up-to-Date: Familiarize yourself with our trading platform, including its features and functionalities, to provide accurate information and assistance.
  • Communicate Effectively: Maintain a professional and respectful tone in all interactions, adhering to our communication procedures and guidelines.
  • Manage Feedback: Effectively manage customer feedback, providing proper solutions within set service level time limits, and ensure follow-up and resolution of issues.
Requirements
  • Education: Diploma or degree in any discipline; fresh graduates welcome.
  • Technical Skills: Knowledge of helpdesk management tools and reporting, with fluency in English (written and verbal) for liaising with English-speaking clients. Proficiency in Mandarin is a plus.
  • Passion and Attitude: Great passion for developing knowledge and career in fintech/crypto trading, with a basic understanding of blockchain, crypto, and P2P payments. High level of honesty and integrity, with a proactive and meticulous approach.
  • Culture Fit: Proactive team player with a sense of responsibility, able to work under different shifts, including weekends and public holidays, with a strong passion for customer service industry.
Benefits
  • Competitive Salary: Enjoy a competitive salary and benefits package, including flexible schedule and professional development opportunities.
  • Career Growth Opportunities: Fast-track your career in a rapidly growing company with opportunities to advance in other business units.
  • Meaningful Work: Contribute to shaping the future of finance technology and an exciting industry.