Customer Support Finance Associate
7 days ago
**Location**: Singapore
**Type**: Full-time
**ROLE DESCRIPTION**
Homage is hiring a Customer Support Finance Associate who will be responsible for reconciling customer/care professional's enquiries on invoice, payout and other related questions.
The Customer Support Finance Associate is expected to manage the enquiries tickets and ensure SLA is not breached. This includes the timely checking of the enquiries, investigating the causes, works closely with Live Operations Department, Finance Department, Customer Support Department to ensure that the related enquiries can be resolved according to company protocols. As there are many enquiries, the associate is expected to check the tickets on a daily basis and frequently throughout the day. The associate should familiarise him/herself on the different platform used to perform his/her task well including and not limited to Zendesk, Hubspot, Gsheets, Xero and Slack.
The Customer Support Finance Associate will report to the Customer Support Manager.
**RESPONSIBILITIES**
- Daily checking and resolution of Zendesk enquiries
- Ensure the SLA are not breached
- Ensure that company protocols are administered accordingly
- Resolving of tickets involving
- Refunds
- Issuing of invoices for insurance claims
- Issuing/amendments of invoices to Care Owners
- Issuing/amendments of credit notes
- Waiver of charges (for both Care Professionals and Customer)
- Verification of payments
- Package extension
- Advising other departments on best practices related to fiscal procedures.
- Managing account records, and handling payments.
- Collaborating with internal departments to reconcile any accounting discrepancies.
- Analysing financial data and assisting with audits.
- Updating financial spreadsheets and reports with the latest available data.
- Reviewing existing customer support finance policies and procedures to ensure business continuity and continuous improvement.
- Providing assistance with payout administration.
- Keeping records and documenting financial processes.
- Any other duties as assigned
**Requirements**:
- Diploma in finance, accounting, or in a related field.
- At least 6 months experience working as a finance associate.
- Experience in integrated financial management software, such as Xero.
- Exceptional attention to detail.
- Excellent collaboration and communication skills.
- Great analytical and problem-solving abilities.
- Superb organizational and time-management skills.
**Key Attributes**:
- Strong sense of ownership
- Enthusiastic team player with a proactive attitude
-
Customer Success Associate
4 days ago
Singapore Arta Finance Full time**About Arta**: If you’re someone who has wondered whether your money is working as hard as you are, or if you’ve ever thought that there _must_ be a better way to set and work toward your goals, we want to hear from you. **The Role**: We are looking for a seasoned Customer Success team member to help continue building the function at Arta Finance....
-
Corporate Finance Associate/senior Associate
1 week ago
Singapore CEL Impetus Corporate Finance Pte. Ltd. Full time**About CEL Impetus Corporate Finance Pte Ltd **(**“CICF**”) CICF holds Capital Market Service License issued by the Monetary Authority of Singapore and is an accredited IPO Manager by the Singapore Exchange. CICF is an active capital market service provider focusing on IPOs, RTOs, General Offers, Privatisations and other capital market transactions....
-
Singapore PRIMEPARTNERS CORPORATE FINANCE PTE. LTD. Full time**As part of our Corporate Finance team, the responsibilities will include: - Pro-actively manage day-to-day execution for advisory and capital-raising deal. - Project management due diligence with auditors, lawyers and other professionals. - Manage communications and expectations between clients, professionals and regulators. - Manage workflow with...
-
Customer Support Associate
2 days ago
Singapore This is an IT support group Full timeWe are seeking an experienced and skilled Customer Support Associate to join our team.About the RoleThis is a key position within our organization, responsible for providing administrative support to Sourcing Engineers. The ideal candidate will have strong communication skills, be able to work independently and as part of a team, and possess a high level of...
-
Associate/senior Associate
6 days ago
Singapore Ministry of Finance Full time**What the role is** - The Finance Systems Transformation team under the Finance, Systems and Projects directorate spearheads transformation and digitalisation in areas that cut across the Finance, Procurement and Shared Services functions of the Public Service. **What you will be working on** - As an officer of the team, you will catalyse and lead change....
-
Finance Support Associate
6 days ago
Singapore THIAN CHUA PTE. LTD. Full timeJob SummaryThe Finance Support Associate role at THIAN CHUA PTE. LTD. is a vital position that requires attention to detail and strong organizational skills. As a key member of our finance team, you will be responsible for handling various administrative tasks, ensuring accurate financial records, and providing exceptional support to our accounting...
-
Sales & Service Associate
11 hours ago
Singapore Marriott Customer Engagement Centre Full timeCOMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...
-
Sales & Service Associate
5 days ago
Singapore Marriott Customer Engagement Centre Full timeCOMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...
-
Sales & Service Associate
4 days ago
Singapore Marriott Customer Engagement Centre Full timeCOMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...
-
Associate / Senior Associate
4 days ago
Singapore CAPSTONE INVESTMENT CORPORATE FINANCE PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for motivated professionals with relevant experience to join our transaction execution team as Associate/Senior Associate. The candidate will play an integral role as member of the team and get exposure to corporate advisory transactions of public listed companies on the SGX-ST as well as corporate finance transactions...
-
Customer Success Manager
2 weeks ago
Singapore Arta Finance Full time**About Arta**: If you’re someone who has wondered whether your money is working as hard as you are, or if you’ve ever thought that there _must_ be a better way to set and work toward your goals, we want to hear from you. We are looking for a seasoned Customer Success team member to help continue building the function at Arta Finance. You’ll be...
-
Singapore JEMS CONSULTANCY PTE. LTD. Full timeJEMS CONSULTANCY PTE. LTD. is looking for a Support Associate for Finance and Business Operations to support our finance team.The ideal candidate will possess strong analytical skills, particularly in risk analysis and financial modelling, as well as a solid understanding of financial regulations and compliance requirements.This role requires proficiency in...
-
Finance Support Associate/executive
1 week ago
Singapore Reeracoen Singapore Pte Ltd Full timeOur Client is a well-known Korean company, operating duty-free shops overseas, including in Singapore. Currently, they are looking for a Finance Support Associate/Executive who will be responsible for ensuring day-to-day financial transactions, including verifying, classifying, computing, posting and checking all accounting-related entries submitted by...
-
Corporate Finance Associate
1 week ago
Singapore CEL IMPETUS CORPORATE FINANCE PTE. LTD. Full timeThe responsibilities of this position would include: - Managing/assisting in corporate finance deals execution - Preparing pitchbooks and other presentation materials - Performing financial analysis and valuation-related work - Reviewing, developing and preparing various transactional materials and reports - Research and analysis of markets and industries,...
-
Finance Manager, Sea
1 week ago
Singapore Finance, Procurement, Legal, Privacy Full time**Refer a friend** **Job no**: 523805 **Brand**: Finance, Procurement, Legal, Privacy **Work type**: Full time **Location**: Singapore **Categories**: Finance & Strategy FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible...
-
Customer Support Associate
6 days ago
Singapore Viriya Community Services Full timeJob OverviewViriya Community Services is seeking a highly motivated and compassionate Support Care Associate to join our team. As a Support Care Associate, you will play a vital role in conducting engagement and preventive activities for clients and caregivers in individual or group settings.
-
Finance Associate
2 weeks ago
Singapore Jameson Legal Full timeThis entrepreneurial and expanding international law firm’s Singapore office is looking to hire a **finance** associate for their busy team. You must be Singapore based, and most likely Singapore and/or England & Wales admitted, and have developed strong experience from a recognised **finance** practice. The main criteria is good general banking training,...
-
Fcm Client Finance Business Partner
1 week ago
Singapore Finance, Procurement, Legal, Privacy Full time**Refer a friend** **Job no**: 523831 **Brand**: Finance, Procurement, Legal, Privacy **Work type**: Full time **Location**: Singapore **Categories**: Finance & Strategy FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible...
-
Senior Associate/ Associate
3 days ago
Singapore Ministry of Finance Full time**What the role is** The Government Procurement Function Office oversees the Government procurement policies, practices, systems and workforce development. Among other responsibilities, it is responsible for driving transformation of the whole-of-government (WOG) procurement function, including ensuring that government procurement policies and practices are...
-
Marketing Department Associate
6 days ago
Singapore SUMITOMO MITSUI FINANCE AND LEASING COMPANY, LIMITED Singapore Branch Full timeWe require an experienced Marketing Department Associate to join our team at SUMITOMO MITSUI FINANCE AND LEASING COMPANY, LIMITED Singapore Branch. The successful candidate will support the Marketing Department in various administrative tasks, including checking and managing credit facility applications, purchase orders, and...