Customer Experience Insights Manager

2 weeks ago


Singapur, Singapore OCBC Bank Full time
Job Title: Customer Experience Insights Manager

We are seeking a highly skilled Customer Experience Insights Manager to join our team at OCBC Bank. As a key member of our Experience Design team, you will be responsible for researching customer and colleague experiences to gain actionable insights that improve their experience.

Key Responsibilities:

  • Build relationships and collaborate with experience designers, product management, data office, tech development, and external agency teams to measure customer experience across end-to-end journeys.
  • Frequent reviews of journey performance and customer feedback with experience design colleagues and CX committee.
  • Frequent stakeholder presentations on NPS and Journey tracking programmes.
  • Participate in customer interviews and journey mapping exercises to fully understand customer and colleague journeys.
  • Correlate experience data to operational and financial data to measure drivers of value for the bank.
  • Contribute to the maturity of insights capabilities and development of predictable analytics within GCX.

Requirements:

  • At least 3 years of experience in a customer research role, with expertise in extracting and formulating insights from large quantities of qualitative feedback.
  • Strong execution skills with surveys and data visualization.
  • Understanding of design thinking and customer journeys.
  • Excellent interpersonal and communication skills, with the ability to effectively communicate experience research and insights to cross-functional stakeholders.
  • Natural collaborator with a growth mindset, able to work autonomously and be self-driven.

About the Role:

This is a high-impact and internally visible role that will positively influence customer experience with the OCBC Bank Group. You will be part of a passionate and multi-talented research design team, working in a highly collaborative and supportive environment to create in-depth end-to-end financial journeys for personal and business banking customers.

What You'll Get:

  • A chance to work with a talented team of researchers and designers.
  • Opportunities for growth and development in a dynamic and innovative environment.
  • A competitive salary and benefits package.


  • Singapur, Singapore OCBC Bank Full time

    Opportunity OverviewAre you passionate about uncovering insights that drive customer experience excellence? As an Experience Insights Manager, you will lead the charge in researching customer and colleague experiences to inform actionable strategies that elevate their journeys.With a keen interest in both qualitative and quantitative research, you will...


  • Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full time

    About the RoleWe are seeking an experienced Senior Product and Customer Insights Manager to join our Customer Experience and Business Trends team in Australia and Singapore. As a key member of our team, you will be responsible for driving studies across multiple product lines, geographies, and departments to measure Amazon's end-to-end experience.You will...


  • Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full time

    About the RoleWe are seeking an experienced Senior Product and Customer Insights Manager to join our Customer Experience and Business Trends team in Amazon Asia-Pacific Holdings Private Limited. As a key member of our team, you will be responsible for driving studies across multiple product lines, geographies, and departments to measure Amazon's end-to-end...


  • Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full time

    Are you Customer obsessed and eager to propose opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Amazon is looking for an experienced, talented and highly motivated individual to join our Customer Experience and Business Trends team to support our businesses in Australia and Singapore....


  • Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full time

    About the RoleWe are seeking an experienced Senior Product and Customer Insights Manager to join our Customer Experience and Business Trends team in Australia and Singapore. As a key member of our team, you will be responsible for driving studies across multiple product lines, geographies, and departments to measure Amazon's end-to-end experience.Key...


  • Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Product and Customer Insights Manager to join our Customer Experience and Business Trends team in Amazon Asia-Pacific. As a key member of our team, you will be responsible for driving studies across multiple product lines, geographies, and departments to measure Amazon's end-to-end...


  • Singapur, Singapore Procter & Gamble Full time

    Job Title: Customer Insights AnalystAbout the Company: Procter & Gamble is a renowned global organization recognized for its commitment to quality and innovation in consumer goods. With a wide array of trusted brands, we strive to meet the diverse needs of consumers across the globe. Our operations span approximately 70 countries, fostering an inclusive...


  • Singapur, Singapore Procter & Gamble Full time

    Job Title: Customer Insights AnalystAbout the Company: Procter & Gamble is a renowned global organization known for its commitment to delivering high-quality products and nurturing industry leaders. With a wide array of well-established brands, we strive to meet the diverse needs of consumers across the globe. Operating in around 70 countries, we emphasize...


  • Singapur, Singapore Marina Bay Sands Full time

    Marina Bay Sands - Customer Insights AnalystPosition OverviewMarina Bay Sands stands as a premier integrated resort company, committed to delivering outstanding guest experiences while innovating within the hospitality sector.We are in search of a meticulous Customer Insights Analyst to become a vital member of our Casino Analytics and Optimization team. In...


  • Singapur, Singapore Procter & Gamble Full time

    Job Title: Customer Insights AnalystAbout the Company: Our organization stands at the forefront of the industry, renowned for creating trusted brands and nurturing exceptional business leaders. With a broad array of globally recognized brands, we are dedicated to delivering quality products to consumers around the world. Operating in approximately 70...


  • Singapur, Singapore Careers@Gov Full time

    Job Title: Deputy/Assistant Manager, Customer CommunicationsWe are seeking a highly motivated and customer-centric individual to join our team as a Deputy/Assistant Manager, Customer Communications. This role will play a key part in building a strong service culture and upholding service standards within LTA.Key Responsibilities:Analyse data from LTA's...


  • Singapur, Singapore Careers@Gov Full time

    Job Title: Deputy Director, Customer Insights and Service Process ImprovementCareers@Gov is seeking a seasoned professional to lead our customer experience transformation efforts. As a Deputy Director, Customer Insights and Service Process Improvement, you will be responsible for developing and implementing a comprehensive customer insights programme,...


  • Singapur, Singapore Careers@Gov Full time

    Job Title: Deputy Manager Customer ExperienceWe are seeking a highly motivated and customer-centric individual to join our team as a Deputy Manager Customer Experience. As a key member of our customer service team, you will be responsible for building a strong service culture and upholding service standards in LTA.Key Responsibilities:Analyse data from LTA's...


  • Singapur, Singapore Careers@Gov Full time

    Job Title: Deputy/Assistant Manager, Customer CommunicationsAbout the Role:We are seeking a highly motivated and customer-centric individual to join our team as a Deputy/Assistant Manager, Customer Communications. As a key member of our customer service team, you will be responsible for building a strong service culture and upholding service standards in...


  • Singapur, Singapore Careers@Gov Full time

    Job Title: Deputy/Assistant Manager, Customer CommunicationsAbout the Role:We are seeking a highly motivated and customer-centric individual to join our team as a Deputy/Assistant Manager, Customer Communications. As a key member of our customer service team, you will be responsible for building a strong service culture and upholding service standards in...


  • Singapur, Singapore Careers@Gov Full time

    Job Title: Deputy Director, Customer Insights and Service Process ImprovementAt Care@Gov, we are committed to delivering exceptional customer experiences across all touchpoints. We are seeking a highly skilled and experienced Deputy Director to lead our customer insights and service process improvement initiatives.Responsibilities:Develop and implement a...


  • Singapur, Singapore LOTTE Travel Retail Singapore Full time

    Customer Experience ExecutiveAs a Customer Experience Executive at LOTTE Travel Retail Singapore, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world-class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and...


  • Singapur, Singapore Birds of Paradise Full time

    Customer Experience and Training LeadThe Customer Experience and Training Lead plays a pivotal role in ensuring our customers receive exceptional gelato experiences, fostering a strong sense of community around the brand. This involves developing strategies to achieve best-in-class customer experience, executing training programs, and enabling a company-wide...


  • Singapur, Singapore PRISM+ Full time

    Customer Experience ExecutiveThis role will report to the Customer Service Team Leader and be responsible for providing exceptional customer experiences.As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers, assisting the Customer Service Team Leader in managing day-to-day operations of the contact...


  • Singapur, Singapore Phillip Securities Full time

    Customer Experience ExecutiveJob OverviewWe are seeking a highly skilled and motivated Customer Experience Executive to join our team at Phillip Securities Pte Ltd. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective communication and...