Deputy Manager Customer Experience

5 days ago


Singapur, Singapore Careers@Gov Full time
Job Title: Deputy/Assistant Manager, Customer Communications

About the Role:

We are seeking a highly motivated and customer-centric individual to join our team as a Deputy/Assistant Manager, Customer Communications. As a key member of our customer service team, you will be responsible for building a strong service culture and upholding service standards in LTA.

Key Responsibilities:

  • Analyzing data from LTA's customer feedback management system to draw actionable insights and improve customer service delivery
  • Working with internal stakeholders to apply insights to the upstream redesign of policy, regulations, or processes to enhance customer experience
  • Supporting the review of customer communications and digital services to improve customer experience
  • Collaborating with internal stakeholders to develop and implement service improvement initiatives

Requirements:

  • Tertiary qualification in Business, Statistics, Analytics, or related disciplines with at least 2 years' working experience
  • Customer-oriented mindset with strong analytical and critical thinking skills
  • Prior knowledge of data management, business analytics, or statistics, especially in a customer operations environment, is an advantage
  • Strong interpersonal skills to engage internal stakeholders
  • Good writing skills
  • Relevant experience in customer service and service planning with similar job scope is an advantage

What We Offer:

Careers@Gov offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.



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