Memorable Experiences Coordinator

2 weeks ago

Singapore beBeeExperience Full time $45,000 - $55,000
Concierge Job Description

Job Title: Concierge

We are seeking a highly skilled and experienced Concierge to join our front office team. The ideal candidate will have a passion for creating memorable experiences and ensuring that all our guests truly enjoy their stay at the hotels.

Job Responsibilities:

  • Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies.
  • Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform night audit during midnight shift and prepare necessary reports.
  • Handle any Marriott-related enquiries.
  • Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
  • On time and at work when scheduled and in proper uniform.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Flexibility to work in other positions/departments as the need arises.
  • Will be required to work in SHN environment during COVID-19.
  • Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
  • Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
  • Check with manager / supervisor before leaving work area for any reason.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

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