Memorable Guest Experiences Specialist

2 weeks ago

Singapore beBeeConcierge Full time $45,000 - $75,000
Concierge Opportunity at a Boutique Hotel

We are seeking a skilled and organized individual to join our front office team as a Concierge. In this role, you will be responsible for ensuring that all guests have a memorable and enjoyable stay at the hotel.

Job Description:

  • Process guest check-ins and room assignments following the hotels' rate structures, discounts, and sell/upsell strategies.
  • Process check-in/check-out, including luggage assistance and collect payments in compliance with cash handling, credit card processing, and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, attractions, etc., and assist guests with safety boxes, additional guest room keys, transportation, etc.
  • Pre-register, block reservations, and, as appropriate, take same-day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform night audit during midnight shift and prepare necessary reports.
  • Handle any Marriott-related enquiries.
  • Ensure release of any Company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations.

Required Skills and Qualifications:

  • Excellent command of the English language.
  • Outstanding organizational skills.
  • Experience and ability to work in a fast-paced environment.

Benefits:

  • As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
  • Access to the Global Learning + Development tool, which creates personalized learning experiences designed to help you thrive in their Marriott career journey.
  • Two nights yearly staycation including all meals and beverage (including alcoholic) in any of the four Garcha Group hotels in Singapore.
  • Twenty percent off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

Others:

  • On-time and at work when scheduled and in proper uniform.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Flexibility to work in other positions/departments as the need arises.
  • Will to work in SHN environment during COVID-19.
  • Comply with policies and procedures.
  • Practice safe work habits and comply with sanitary, safety, security, and emergency procedures.
  • Write shift reports including reports on any incidents of theft, accidents, or injuries when assigned.

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