Creating Memorable Guest Experiences

1 week ago

Singapore beBeeConcierge Full time $3,000 - $4,500

Experience a dynamic and engaging environment as a Concierge at our esteemed hotel group. In this exciting role, you will play a vital part in ensuring that all guests have an unforgettable stay.

  • Key Responsibilities:
  • Process guest check-ins and room assignments following established rate structures, discounts, and sell/upsell strategies while accommodating special requests whenever possible.
  • Efficiently process check-in/check-out procedures including luggage assistance, collect payments in compliance with cash handling, credit card processing, and accounting policies and procedures.
  • Provide exceptional customer service by answering inquiries about hotel services, in-house events, directions, attractions, etc., and assist guests with safety boxes, additional guest room keys, transportation, and other needs.
  • Pre-register, block reservations, and cancel room reservations according to established policies and procedures.
  • Perform night audit during the midnight shift and prepare necessary reports.
  • Handle Marriott-related inquiries in a professional and efficient manner.
  • Ensure the release of any company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations.
  • Maintain a positive attitude and communicate effectively with guests and associates.
  • Display flexibility by working in other positions/departments as needed.
  • Comply with policies and procedures, practice safe work habits, and comply with sanitary, safety, security, and emergency procedures.
  • Required Skills and Qualifications:
  • Excellent command of the English language.
  • Outstanding organizational skills.
  • Ability to work in a fast-paced environment, ensuring a smooth operation and seamless service.
  • Benefits:
  • Eligibility for discounts on food and beverages in 7,000+ hotels worldwide, as well as access to personalized learning experiences through Marriott's Global Learning + Development tool.
  • 2 complimentary nights' staycation per year, including meals and beverages, at one of our four hotels in Singapore.
  • 20% discount on food and beverages at Marriott and Garcha Group restaurants and bars.

We are seeking candidates who share our passion for delivering exceptional experiences. If you possess a strong sense of hospitality and a commitment to excellence, we encourage you to apply for this exciting opportunity.

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