Liaison Coordinator

4 days ago


Singapore beBeeliaisonspecialist Full time $4,500 - $7,500

Hospital Liaison Specialist

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This is an exciting opportunity for a skilled and experienced individual to join our team as a Hospital Liaison Specialist. The successful candidate will play a vital role in ensuring seamless communication and coordination between patients, doctors, and hospital teams.

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The ideal candidate will have a diploma in any discipline and experience in healthcare or service-related industries, especially in frontline or customer-facing roles. They will possess excellent communication, interpersonal, and coordination skills, with the ability to work effectively in a fast-paced environment.

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We are seeking a highly organized and efficient individual who can coordinate appointment bookings and admission requests, aligning patient preferences with clinical and operational requirements. The successful candidate will also be responsible for serving as the main liaison for patients, doctors, and hospital teams, ensuring clear communication and coordination.

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In addition to their administrative duties, the Hospital Liaison Specialist will assist in direct admissions and medical air evacuations where necessary. They will also chaperone VIP/VVIP patients to provide a seamless and good hospital experience.

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The ideal candidate will have excellent active listening and probing skills, with the ability to understand patient needs and respond professionally to queries with appropriate tone, clarity, and empathy. They will also handle complaints and challenging interactions with tact, applying service recovery where required.

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We are looking for a proactive individual who can identify service gaps and escalate issues with recommendations for improvement. They will also propose and support initiatives to enhance productivity and care quality (e.g., faster, better, cheaper, safer).

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Above all, we are seeking a team player who can promote teamwork and a collaborative work environment within the hospital. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we would love to hear from you

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