Patient Liaison Coordinator

2 days ago


Singapore beBeeCustomerService Full time $30,000 - $40,000
Job Summary:">We are seeking a skilled Patient Liaison Officer to join our team. The successful candidate will be responsible for ensuring accurate and timely patient information updates, managing documents and data in accordance with hospital policies, supporting patients, doctors, and internal stakeholders with inquiries, coordinating appointments that meet clinical and operational guidelines, arranging admissions, practicing active listening and probing skills to understand patient requests, communicating effectively with patients and their representatives to address queries and concerns, providing exceptional service by supporting initiatives that go beyond standard expectations, handling complaints and difficult situations tactfully, and applying service recovery when necessary.">About the Role:">

The Patient Liaison Officer will play a vital role in ensuring seamless communication between patients, doctors, and internal stakeholders.

">
  • ">
  • Ensure accurate and timely patient information updates">
  • Manage documents and data in accordance with hospital policies">
  • Support patients, doctors, and internal stakeholders with inquiries">
  • Coordinate appointments that meet clinical and operational guidelines">
  • Arrange admissions">
  • Practice active listening and probing skills to understand patient requests">
  • Communicate effectively with patients and their representatives to address queries and concerns">
  • Provide exceptional service by supporting initiatives that go beyond standard expectations">
  • Handle complaints and difficult situations tactfully">
  • Apply service recovery when necessary">
">What We Offer:">
  • ">
  • A dynamic and supportive work environment">
  • Opportunities for professional growth and development">
  • A competitive salary and benefits package">
  • A comprehensive training program">
  • A collaborative team-oriented culture">
">

TITLE: Patient Liaison Officer

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