Customer Service Representative

4 weeks ago


Singapur, Singapore Ikea Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at IKEA Tampines. As a key member of our customer relations department, you will play a vital role in delivering exceptional customer experiences and ensuring customer satisfaction.

Your Key Responsibilities

  • Provide resolutions to customer enquiries and complaints by processing exchange and returns claims, refunds, and IKEA Family Member Card issues.
  • Manage enquiries from both walk-in and phone-in IKEA customers and provide service recovery.
  • Support the sales and logistics teams to resolve out-of-stock cases and manage cash-on-delivery cases.
  • Ensure the correct orders are handed over to customers at the merchandise pick-up point.
  • Support in back-office duties such as oversold cases, issues with transport provider billings, and open customer cases logged in the Customer Relations Management system.
  • Implement department policies and procedures to ensure safety and security compliance and provide customers with a positive shopping experience.
  • Support the team through knowledge sharing and become multi-skilled to support other functions within the Customer Relations Department.

Your Profile

  • Minimum 3 to 5 years of working experience in a fast-paced customer service, retail, or hospitality industry.
  • Ability to take initiative and possess a strong sense of responsibility.
  • Solution-oriented and make well-considered decisions.
  • Demonstrates strong resilience and is a good team player.
  • Passionate about customer service and embodies a warm and engaging personality.
  • Analytical with strong interpersonal and communication skills.
  • Able to commit to working on retail shifts, including weekends and public holidays.


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