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Boutique Operations Manager

2 months ago

Singapore AESOPICA PTE. LTD. Full time
About Us

AESOPICA PTE. LTD. is a company that values Quality, Balance, Trust, Care, and Delight in its operations.

Job Description

The Boutique Supervisor is a customer-facing role that manages the team of service crew and the boutique environment with the goal of delivering delightful experiences to every customer, according to company standards.

Responsibilities
  • Manage and maintain a high level of customer satisfaction by ensuring operations are running smoothly every day and leading a best-in-class service that takes care of every customers' experience through every touchpoint.
  • Train and inspire the service crew in being good Birds of Paradise ambassadors and in delivering a best-in-class service.
  • Ensure compliance with company standards, standard operating procedures, and governing regulations.
Strategic Responsibilities
  • Observe, improve, and implement better ways of getting things done.
  • Forecast, plan, and balance human resource and roster for the boutique.
  • Interview and assess service crew candidates for hire.
  • Forecast and project packaging usage and inventory.
Day-to-Day Responsibilities
  • Supervise boutique operations from opening to closing according to company standards and standard operating procedures, including punctual boutique opening, quick and complete closing, proactive engagement with customers, preparing and serving gelato and complementary products, accurate cashiering and reporting, handling customer complaints and feedback with warmth and tact, receiving and delivery of goods at boutique, and maintaining the entire boutique environment in tip-top condition.
  • Identify and implement measures for health and safety of staff and customers.
  • Ensure regular servicing is performed, including pest control, drain management, aircon, and freezers.
  • Daily, weekly, and monthly cleaning and maintenance of the boutique premises and equipment.
  • Organize storage areas.
  • Identify, implement, and manage effective signage.
  • Create a nurturing environment through positive language, feedback, and play.
  • Manage, train, and provide feedback to service crew in consistently delivering best-in-class service that meets the company's service standards; manage their morale, discipline, and professionalism.
  • Submit accurate and timely reports on cashiering, inventory, etc.
  • Monitor usage levels and procure consumables as required.
  • Supervise team at ad-hoc off-site events.
  • Undertake ad-hoc duties as reasonably assigned from time to time.
Requirements and Qualifications
  • Diploma or higher.
  • Basic Food Hygiene certificate.
  • Proficient with Microsoft Office and Google Suites.
  • Minimum 2 years of relevant working experience.
  • Shift work, including weekends and Public Holidays.
Reporting Lines

Reports to Operations Manager.