Boutique consultant

1 month ago

Singapore Richemont Full time

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-Le Coultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication. HOW WILL YOU MAKE AN IMPACT? Jaeger-Le Coultre is looking for a Boutique Consultant for our Marina Bay Sands boutique in Singapore who has a demonstrated track record in building client relationships and driving sales performance. As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio while ensuring a luxury client experience. This sales professional will also participate in the daily operations of the boutique. Consistently achieve and/or exceed the monthly sales target, as directed by management. Cultivate strong client relationships whether in or outside the boutique representing the organization. Demonstrate ability to proactively bring in new and develop existing clientele. Develop high watchmaking and bespoke sales. Ensure each client receives exceptional customer service. Provide expert product knowledge and Maison history. Assist clients with Customer Service needs, before or after sales. Maintain brand’s high standards. CLIENT RELATIONSHIP MANAGEMENT Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives. Partner with management to develop a plan for clients and prospects. Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available. Appropriately resolve client issues/concerns and escalate as needed to management. Partner with management to develop a plan to support, and participate in, in-store and offsite events and networking. Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique. Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues. Assist in the merchandising and daily maintenance of displays and back-stock. Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit. Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.). WHAT ABOUT YOU? 5+ years previous experience in watches or high-value luxury product sales preferred. Strong understanding of Customer Service needs and customer priorities. SAP exposure is a plus. Additional language skills are a plus. Excellent interpersonal and communication skills are required. Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision. Self-starter with team-player approach. Must be available to work retail hours including nights and weekends. WHY JOIN US? You are our best asset. By joining Jaeger-Le Coultre, a whole world of opportunities will open to you Transmission of knowledge is the very soul of what we do: you will access a customized training program. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort. OUR MAISON VALUES Openness – A curiosity that encourages us to discover and exchange. The momentum that drives us to take an interest in others, in different cultures, and in beautiful things, and draw our inspiration from them. Inner Fire - The soul of our Manufacture. The inner strength that nourishes the enthusiasm and commitment we put into our daily work, and the creation of our timepieces. Excellence - Excellence governs our behaviour, our way of thinking, and our decisions. This stems from our discipline-based work ethic, and our determination to continually improve ourselves. Care - This attitude guides our relationship with the world and with others and supports our creativity. LEARN MORE ABOUT LIFE AT JAEGER-LECOULTRE #J-18808-Ljbffr

  • Boutique consultant

    1 month ago

    Singapore Richemont Full time

    Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-Le Coultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly...

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