Luxury Boutique Manager #EEF
1 week ago
Advising, Selling & Clienteling
- Responsible to set individual sales target & to manage the overall boutique’s performance
- Provide market updates, business trends and areas to improve during daily team briefings
- Provide analysis and proposals to retail management on the action plans to achieve boutique performance.
- Responsible to grow boutique portfolio through new client acquisition and upgrading existing clients.
- Responsible to teach, coach and follow up with team’s clienteling activities
- Work closely with marketing department on events and boutique activations
Client Experience & Journey
- To ensure that the individual including the team adheres to all aspects of achieving high scores for the Net Promoter Score.
- Anticipate customer needs and to handle customers tactfully and professionally with consistent follow-up.
- Ensure the after-sales follow up is followed through
Team Development & Fostering Maison Culture
- Conduct staff appraisals and monitor performance on a regular basis.
- Provide team guidance in product knowledge, clienteling, selling and coaching for development.
- Ensure employees are given frequent feedback on their performance and how to be more successful.
- Lead by example and create a positive dynamic working attitude and environment where employees will want to develop their career with the organization.
- Actively be on a look out to improve talent pipeline.
Elsa Fontanne (CEI No. R24124496)
Recruitment Consultant
Contact Number: 67860100
Email Address: elsa@recruitexpress.com.sg
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
Tell employers what skills you have
Product Knowledge
Coaching
Leadership
Aftersales
Visual Merchandising
Customer Experience
Appraisals
Housekeeping
Team Development
Selling
Marketing
Merchandising
Inventory Management
Team Management
Customer Service
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