Luxury Boutique Leader
1 month ago
This is a challenging and rewarding leadership role for a high-performing individual who possesses excellent sales, coaching, and customer service skills.
About the Role:We are seeking an experienced Luxury Boutique Leader to join our team at Montblanc. As a key member of our boutique operations, you will be responsible for driving sales growth, developing and leading a high-performing team, and delivering exceptional customer experiences.
Responsibilities:- Drive Sales Growth: Set and achieve individual sales targets, manage overall boutique performance, and provide market updates and business insights during daily team briefings.
- Lead and Develop the Team: Coach and develop your team members to achieve their full potential, conduct regular performance reviews, and provide feedback and guidance on product knowledge, clienteling, and selling techniques.
- Client Experience and Journey: Ensure consistent and high standards of customer service, anticipate customer needs, and handle customer complaints professionally and tactfully.
- Boutique Operations: Ensure boutique operations are compliant with Group policies and procedures, prepare reports on sales, KPIs, and stock levels, and work closely with cross-functional teams to maximize exposure and drive sales.
- Leadership Experience: Proven track record of leading and developing high-performing teams in a retail or luxury goods environment.
- Sales and Coaching Skills: Excellent sales and coaching skills, with the ability to analyze sales data and develop strategies to drive growth.
- Customer Service: Strong customer service skills, with the ability to provide exceptional customer experiences and resolve customer complaints.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
- Competitive Salary: £60,000 - £80,000 per annum, depending on experience.
- Benefits Package: Comprehensive benefits package, including health insurance, pension scheme, and annual leave.
- Opportunities for Career Development: Opportunities for career development and advancement within the company.
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