Luxury Boutique Leader

1 month ago


Singapore Montblanc Full time
Job Description:

This is a challenging and rewarding leadership role for a high-performing individual who possesses excellent sales, coaching, and customer service skills.

About the Role:

We are seeking an experienced Luxury Boutique Leader to join our team at Montblanc. As a key member of our boutique operations, you will be responsible for driving sales growth, developing and leading a high-performing team, and delivering exceptional customer experiences.

Responsibilities:
  1. Drive Sales Growth: Set and achieve individual sales targets, manage overall boutique performance, and provide market updates and business insights during daily team briefings.
  2. Lead and Develop the Team: Coach and develop your team members to achieve their full potential, conduct regular performance reviews, and provide feedback and guidance on product knowledge, clienteling, and selling techniques.
  3. Client Experience and Journey: Ensure consistent and high standards of customer service, anticipate customer needs, and handle customer complaints professionally and tactfully.
  4. Boutique Operations: Ensure boutique operations are compliant with Group policies and procedures, prepare reports on sales, KPIs, and stock levels, and work closely with cross-functional teams to maximize exposure and drive sales.
Requirements:
  • Leadership Experience: Proven track record of leading and developing high-performing teams in a retail or luxury goods environment.
  • Sales and Coaching Skills: Excellent sales and coaching skills, with the ability to analyze sales data and develop strategies to drive growth.
  • Customer Service: Strong customer service skills, with the ability to provide exceptional customer experiences and resolve customer complaints.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
What We Offer:
  • Competitive Salary: £60,000 - £80,000 per annum, depending on experience.
  • Benefits Package: Comprehensive benefits package, including health insurance, pension scheme, and annual leave.
  • Opportunities for Career Development: Opportunities for career development and advancement within the company.


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