Luxury Retail Leader Singapore
6 days ago
Quantum Leap Career Consultancy Pte. Ltd. is seeking an experienced Boutique Manager to lead our luxury retail boutique in Singapore.
Job Overview:
The successful candidate will be responsible for leading a team of sales professionals, achieving sales targets, and providing exceptional customer service.
Key Responsibilities:
- Sales & Business Objectives:
- Exceed sales targets through strategic client relationships and strong leadership.
- Analyze sales figures and CRM activities to develop short and long-term goals for the boutique.
- Devise and execute strategies to generate sales, while overseeing in-store promotional displays and exclusive customer events.
- Stay up-to-date with local luxury market trends, and monitor competitor activity.
- Build strong relationships with local VIP and high-value clients.
- Store Standards & Customer Care:
- Lead by example with exceptional customer service, resolving issues diplomatically while upholding company policies.
- Ensure the store adheres to the brand's visual merchandising guidelines and overall presentation standards.
- Manage the store's upkeep, maintenance, and any necessary repairs or improvements to maintain a luxurious shopping environment.
- Budget & Operations Management:
- Manage store operations efficiently, minimizing costs while ensuring the smooth running of daily operations.
- Oversee the budget for headcount, couriers, postage, alterations, and outsourced work, ensuring cost-effective solutions.
- People Management:
- Lead and motivate your team by being a role model and fostering a positive and results-driven culture.
- Handle recruitment, onboarding, and in-store training to ensure staff have excellent product knowledge and are aligned with the brand's standards.
- Manage performance issues with support from HR, conducting appraisals, and setting development objectives for team members.
- Coordinate staff rosters, monitor absences, and ensure appropriate coverage at all times.
What We're Looking For:
- Proven experience in boutique/store management, preferably within the luxury retail sector.
- Strong leadership skills with the ability to motivate and manage a team to achieve sales targets and exceptional customer service.
- Analytical and strategic mindset with experience in budget management, sales analysis, and staff development.
- A passion for luxury retail, with knowledge of market trends and the ability to build relationships with VIP clients.
- Excellent communication, organizational, and problem-solving skills.
Estimated Salary:$120,000 - $180,000 per annum, depending on experience.
We offer a competitive salary, excellent benefits, and a chance to grow with a luxury leader.
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