Officer - Customer Service (Boutique Sales)
3 days ago
We are looking for a dedicated Officer - Customer Service to be part of the Mercedes-Benz customer service team. You will be taking on the boutique sales portfolio. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role. The Job:
• Provide first-class customer service and knowledgeable insights to customers regarding merchandise
• Manage and drive promotions and sales for boutique.
• Assist customers in enquiries for boutique.
• Handle cashiering duties, manage, and keep proper records of daily inventory figures and balance
• Organise and keep track on the boutique inventory level and re-stock when needed
• Manage reservation orders and proactively updating status to customers
• Ensure stock accuracy with monthly stock takes
• Support assist and to work with the customer service and sales teams to improve customer experience level
Requirements:
• Minimum GCE ‘O’ Levels and above with preferably at least 2 years of retail service experience
• Demonstrate good communication skills with excellent customer service attitude
• Besides well-versed in English, fluency in Chinese/ local dialects will be advantageous in order to liaise with Chinese-speaking associates
Tell employers what skills you have
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Inventory
Data Entry
Good Communication Skills
Freight
Cashiering
Communication Skills
Team Player
Microsoft Word
Customer Service
Customer Service Experience
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