Senior Strategic Customer Experience Manager

4 days ago

Singapore beBeeExperience Full time $90,000 - $120,000
Job Description

We are seeking a visionary leader to spearhead the development and execution of comprehensive customer experience strategies, driving business growth and improvement through actionable initiatives.

  • Design and implement strategic roadmaps with clear goals, engagement plans, and measurable outcomes.
  • Lead cross-functional teams in service enhancement using human-centered design approaches, from gathering insights to delivering solutions.
  • Provide leadership to foster collaboration, innovation, and accountability across CX, insights, and service design teams.

Required Skills and Qualifications

  • A bachelor's degree in Business, Service Management, or a related field.
  • Professional certifications in areas such as Customer Experience Management (CXM), Service Design, Agile methodologies, Business Process Reengineering (BPR), Six Sigma, Lean methodologies, or data analytics.
  • At least 10-12 years of progressive experience in customer experience, market research, service management, or data analytics.
  • Demonstrated experience in leading high-performing teams and developing customer experience strategies.

Benefits

This is an exceptional opportunity to contribute to the development of innovative solutions that drive business success. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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