
Assistant Manager
1 week ago
**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $4,600 - $6,500 Per Month**Date Posted**
- 38 minutes agoAdditional Details
**Job ID**
- 104021**Job Views**
- 1Roles & Responsibilities
Job Title: Assistant Manager/Manager, Customer Experience Design
- **Job Purpose**
Responsible for employing quantitative and qualitative insights in the design of “as is” and “to be” customer experience journeys using collaborative methods of “design thinking” for problem-solving and innovation.
**Responsibilities**
- Design and evaluate the customer journey experience to support the needs of the business, customers.
- Define scope, goals and deliverables of the digital customer journey program in collaboration with senior stakeholders and report on the effectiveness of each completed program / design
- Work closely with the Senior Manager to develop strategic directions to meet program objectives
- Identify potential gaps and devise improvement plans to address customer pain points
- Administer workshops for the ideation and development of new programs for existing and future strategies
- Ascertain alignment of information across channels
- Responsible for special projects and future experience
**Requirements**:
- Degree in Communications / Management / Marketing related field with at least 5 years of work experience in customer services or customer communications
- Familiarity with design innovation principles and process is a plus
- Good customer communication management and project management skills
- Strategic leader with business acumen, adaptable and resourceful
Tags
assistant
manager
manager
customer
experience
design
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