Performance Leader, Global Collections
19 hours ago
We are seeking a highly skilled Performance Leader to join our Global Collections team in Singapore. As a key member of our team, you will be responsible for managing 3rd party collection partners, maximizing collections effectiveness, and minimizing operational risk.
Key Responsibilities- Oversee and optimize agency performance to drive collections effectiveness
- Partner with agencies to identify opportunities, implement and monitor solutions to improve overall performance
- Demonstrate strong analytical skills to understand key performance drivers and drive collections effectiveness
- Ensure partner audit readiness 24/7 and drive compliance to regulatory and AXP requirements
- Collaborate with agencies and internal partners for completion of all Agency audits and timely remediation of findings
- Engage with partners in hiring, training, and developing talent, ensuring timely completion of all essential trainings
- Conduct regular site visits and telephone reviews of performance and governance
- Document daily, weekly, and monthly engagement actions with outside agencies
- Implement and maximize the usage of collection treatment tools and strategies
- Collaborate with teams across Global Collections and leverage best practices to deliver strong performance
- Develop and maintain positive working relationships with teams within GCFN and other business units
- Self-directed and passionate about driving results with experience in credit/collections operations essential
- Preferably experienced in working with 3rd party vendors
- Knowledge of court systems, litigation, and court management highly desirable but not essential
- Excellent analytical and problem-solving skills to gain insight and act from analyzing data
- Ability to partner directly with 3rd Party agencies to drive results
- Proven ability to lead, influence, and contribute at various levels of the business
- Flexibility to operate in a Global environment spanning multiple geographies and time zones
- Strong verbal, written, and interpersonal communication skills to maintain strong relationships within and outside AXP
- Ability to effectively multitask and work in a fast-paced, dynamic environment
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, support for financial well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, free access to global on-site wellness centers, free and confidential counseling support, and career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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