Performance Leader, Global Collections

19 hours ago


Singapur, Singapore AMEX Full time
About the Role

We are seeking a highly skilled Performance Leader to join our Global Collections team in Singapore. As a key member of our team, you will be responsible for managing 3rd party collection partners, maximizing collections effectiveness, and minimizing operational risk.

Key Responsibilities
  • Oversee and optimize agency performance to drive collections effectiveness
  • Partner with agencies to identify opportunities, implement and monitor solutions to improve overall performance
  • Demonstrate strong analytical skills to understand key performance drivers and drive collections effectiveness
  • Ensure partner audit readiness 24/7 and drive compliance to regulatory and AXP requirements
  • Collaborate with agencies and internal partners for completion of all Agency audits and timely remediation of findings
  • Engage with partners in hiring, training, and developing talent, ensuring timely completion of all essential trainings
  • Conduct regular site visits and telephone reviews of performance and governance
  • Document daily, weekly, and monthly engagement actions with outside agencies
  • Implement and maximize the usage of collection treatment tools and strategies
  • Collaborate with teams across Global Collections and leverage best practices to deliver strong performance
  • Develop and maintain positive working relationships with teams within GCFN and other business units
Requirements
  • Self-directed and passionate about driving results with experience in credit/collections operations essential
  • Preferably experienced in working with 3rd party vendors
  • Knowledge of court systems, litigation, and court management highly desirable but not essential
  • Excellent analytical and problem-solving skills to gain insight and act from analyzing data
  • Ability to partner directly with 3rd Party agencies to drive results
  • Proven ability to lead, influence, and contribute at various levels of the business
  • Flexibility to operate in a Global environment spanning multiple geographies and time zones
  • Strong verbal, written, and interpersonal communication skills to maintain strong relationships within and outside AXP
  • Ability to effectively multitask and work in a fast-paced, dynamic environment
About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, support for financial well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, free access to global on-site wellness centers, free and confidential counseling support, and career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



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