Head of Collections

4 weeks ago


Singapur, Singapore OCBC Bank Full time
Job Summary

We are seeking a highly skilled and experienced professional to lead our Collections and Recovery team. The successful candidate will be responsible for managing delinquent accounts, reducing specific provision and non-performing loans, and improving collection and recovery performance.

Key Responsibilities
  • Manage delinquent accounts for Consumer and Emerging Business products
  • Reduce specific provision (SP) and non-performing loans (NPL) within budget
  • Lead prevention teams to review success rates and proactively take preventive actions on accounts with large SP projections
  • Lead recovery teams to review NPL recovery amounts and implement action plans to accelerate recovery and/or rehabilitation of NPL accounts
  • Formulate collection strategies to improve collection and recovery performance, and review the performance of the Debt Manager System
  • Manage collection expenses within budget and develop staff to a higher level of performance through personal coaching, appraisals, and training
  • Approve proposals under the NPL Approval Authority Limit on Credit & Operational matter, Debt Abandonment, provisions, and write-off
  • Maintain satisfactory control and compliance to internal, Group Office, and regulatory policies and processes
  • Support management's objective in improving staff engagement score (ESS)
  • Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, etc.
Requirements
  • Strong knowledge and hands-on experience in Collections and Recovery process
  • Knowledge and practical experience of litigation process as well as regulatory requirements
  • Practical knowledge and experience on loans products, collections, and recovery systems
  • Practical knowledge and experience in credit underwriting and risk
  • Experience in establishing plans, processes, and managing resources

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