Collections Team Lead
2 days ago
Job Title: Assistant Manager, Collections
Job Summary:
The Assistant Manager, Collections, plays a pivotal role in leading a team of Collections Specialists and providing guidance in day-to-day operations. Reporting to the Head of Credit Control and Collections, this individual supports the Head in matters concerning Accounts Receivable and collection. The Assistant Manager, Collections, engages closely with various stakeholders to resolve disputes and improve cash collection.
Key Responsibilities:
- Manage assigned debtors portfolio.
- Lead and supervise a team of Collections Specialists in day-to-day operations.
- Conduct monthly debtors reviews with various BA/LOB if necessary.
- Liaise with internal stakeholders to resolve billing disputes and other customer issues.
- Achieve key performance indicators set by the Management.
- Evaluate and optimize the performance of Collections Specialists.
- Responsible for monthly/quarterly/yearly and ad-hoc collection reports.
- Review unallocated receipts and assist in reconciliation of customer payments.
- Liaise with internal & external auditors for audit queries.
- Any other duties and projects assigned by the Management.
Requirements:
- Diploma or degree in Accounting/Finance/Business.
- Minimum 7 years of relevant working experience with 3 years in supervisory role.
- Strong understanding of credit control process and debt collection legal requirements.
- Strong negotiation skills.
- Clear, persuasive verbal and written communication.
- Proven track records in delivering results.
- Experience working in fast-paced environment.
- Able to work collaboratively with different stakeholders.
- Proficient in SAP and MS Office.
- Experience in other Collections tools will be an advantage.
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