Head of Collections Management

2 days ago


Singapur, Singapore OCBC Bank Full time
Job Summary

We are seeking a seasoned professional to lead our Collections and Recovery efforts in Consumer Financial Services and Emerging Business. The ideal candidate will have a strong background in collections and recovery processes, with hands-on experience in managing delinquent accounts and reducing specific provision and NPL.

Key Responsibilities
  • Manage delinquent accounts for Consumer and Emerging Business products, ensuring timely and effective resolution.
  • Develop and implement strategies to reduce specific provision and NPL, while maintaining compliance with regulatory requirements.
  • Lead and manage Prevention Teams, reviewing success rates and implementing preventive actions to minimize NPL.
  • Manage Recovery Teams, reviewing NPL recovery amounts and implementing action plans to accelerate recovery and rehabilitation.
  • Formulate collection strategies to improve collection and recovery performance, and maximize usage of Debt Manager System.
  • Approve proposals under the NPL Approval Authority Limit, ensuring compliance with credit and operational policies.
  • Maintain satisfactory control and compliance to internal, Group Office, and regulatory policies and processes.
Requirements
  • Strong knowledge and hands-on experience in collections and recovery processes.
  • Knowledge and practical experience of litigation process and regulatory requirements.
  • Practical knowledge and experience in loans products, collections, and recovery systems.
  • Practical knowledge and experience in credit underwriting and risk.
  • Experience in establishing plans, processes, and managing resources.

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