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Desktop Support Specialist

2 months ago

Singapur, Singapore Singtel Full time

Job Summary:

We are seeking a skilled Desktop Support Engineer to join our team at Singtel. As a Desktop Support Engineer, you will be responsible for providing technical support to our users, resolving issues, and ensuring that our systems are running smoothly.

Responsibilities:

  • Provide technical support to users via phone, email, or in-person
  • Resolve technical issues related to desktops, laptops, and mobile devices
  • Perform imaging and re-imaging of devices
  • Conduct asset inventories and maintain accurate records
  • Escalate technical issues to 3rd party vendors or resolver groups when necessary
  • Update incident records and maintain accurate documentation
  • Develop and maintain technical documentation and work instructions

Requirements:

  • Min. ITE/Diploma graduate with 1 year experience in desktop support
  • Min 1 year experience in Microsoft Windows 10 and Microsoft Office
  • Clear Spoken & Written English
  • Possess at least one of the following certifications or their equivalent: CompTIA A+; CompTIA Security+; CompTIA Network+; Microsoft Certified: Windows Client; and Microsoft Certified: Managing Modern Desktops
  • Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
  • Demonstrate knowledge in the support of workstations, and related components
  • Good verbal and written communication skills
  • Good coordination skills
  • Ability to prioritize effectively and work with a sense of urgency
  • Effectively communicates with teammates and managers

About Singtel:

We want to create the extraordinary, and to impact millions of people everyday. We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. We want to invest in you. Great work is never done alone, and that's why we also believe in creating a collaborative work environment to bring people with different expertise and talent together. We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients. We're here to make the extraordinary happen.

Learn more at https://www.singtel.com and our LinkedIn Career site.

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