Technical Support Associate

3 weeks ago


Singapore Wargaming Full time

As a Technical Support Associate at Wargaming, you will play a vital role in providing exceptional support to our players. This position requires excellent communication skills, a commitment to delivering top-notch customer service, and a passion for gaming.

Job Description

This is a unique opportunity to join our team and contribute to the success of our products. Your primary responsibilities will include:

  • Responding to player inquiries in a timely and professional manner.
  • Troubleshooting and resolving technical issues related to our gaming products and services.
  • Collaborating with cross-functional teams to escalate and resolve complex issues.
  • Documenting player interactions and resolutions accurately in our system.
  • Maintaining a thorough understanding of our gaming products and staying updated on industry trends.

You will be working in a dynamic environment where no two days are the same. We offer a competitive salary range of $35,000 - $50,000 per annum, depending on experience.

Required Skills and Qualifications

To succeed in this role, you will need to possess:

  • Proactive problem-solving skills and a customer-centric mindset.
  • Excellent written and verbal communications skills in English.
  • Prior experience in front-line service or customer service industry.
  • The ability to stay calm under pressure and maintain a positive attitude towards players.
  • A high school diploma or equivalent, with an associate's degree preferred.
Benefits

We offer a comprehensive benefits package that includes:

  • 14 days of annual leave (additional 1 day for every one year of service capped at 22 days).
  • 16 weeks of maternity leave, 2 weeks of paternity leave, childcare leave, 5 days of marriage leave, 5 days of compassionate leave, 5 days of examination leave.
  • Premium medical insurance.
  • A mental well-being program (iFeel).
  • Benefit points for purchasing goods/services.
  • Employee discounts.
  • A personal gaming account.
  • Massage room, coffee, and snacks in the office.
  • Company events.
  • Seniority awards.


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