Technical Support Associate
3 weeks ago
As a Technical Support Associate at Wargaming, you will play a vital role in providing exceptional support to our players. This position requires excellent communication skills, a commitment to delivering top-notch customer service, and a passion for gaming.
Job DescriptionThis is a unique opportunity to join our team and contribute to the success of our products. Your primary responsibilities will include:
- Responding to player inquiries in a timely and professional manner.
- Troubleshooting and resolving technical issues related to our gaming products and services.
- Collaborating with cross-functional teams to escalate and resolve complex issues.
- Documenting player interactions and resolutions accurately in our system.
- Maintaining a thorough understanding of our gaming products and staying updated on industry trends.
You will be working in a dynamic environment where no two days are the same. We offer a competitive salary range of $35,000 - $50,000 per annum, depending on experience.
Required Skills and QualificationsTo succeed in this role, you will need to possess:
- Proactive problem-solving skills and a customer-centric mindset.
- Excellent written and verbal communications skills in English.
- Prior experience in front-line service or customer service industry.
- The ability to stay calm under pressure and maintain a positive attitude towards players.
- A high school diploma or equivalent, with an associate's degree preferred.
We offer a comprehensive benefits package that includes:
- 14 days of annual leave (additional 1 day for every one year of service capped at 22 days).
- 16 weeks of maternity leave, 2 weeks of paternity leave, childcare leave, 5 days of marriage leave, 5 days of compassionate leave, 5 days of examination leave.
- Premium medical insurance.
- A mental well-being program (iFeel).
- Benefit points for purchasing goods/services.
- Employee discounts.
- A personal gaming account.
- Massage room, coffee, and snacks in the office.
- Company events.
- Seniority awards.
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