Technical Support Specialist
7 days ago
Estimated Salary: SGD 40,000 - 60,000 per annum
About the RoleThis role is responsible for providing technical support to end-users on various technical issues and problems relating to hardware and software as well as network connectivity in the organization.
Key Responsibilities:- Provide technical assistance to end-users on hardware and software-related issues, including desktop/laptop computers, printers, scanners, and smartphones.
- Setup and deploy new desktop/laptop computers and associated software, including Windows Active Directory administration.
- Support service request and incident management to deliver quality end-user services.
- Perform ad-hoc root cause analysis and problem resolution.
- Evaluate standard IT service delivery processes and ensure adherence to IT policies and procedures.
- Develop checklists for typical problems and assist in defining methods for issue resolution and prevention.
- Diploma in Information Technology, Computer Engineering or equivalent, with at least one year of experience handling VIPs.
- Proficient with Windows operation systems, M365, Anti-virus software, and etc.
- General technical troubleshooting skills on IT hardware and software products.
- Experience in supporting Microsoft Active Directory and DHCP will be an added advantage.
- Possess excellent interpersonal skills, resourcefulness, analytical, problem-solving, and communication skills.
We are a reputable recruitment agency committed to delivering top-notch talent solutions to our clients. Our team of experienced professionals is dedicated to helping you find your ideal candidate.
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