Front Desk Operations Associate

23 hours ago


Singapore SG HOTELS PTE. LTD. Full time

We are seeking a Front Desk Operations Associate to join our team at SG Hotels PTE LTD in Singapore. As a key member of our front office staff, you will be responsible for providing exceptional guest service and ensuring seamless check-in and check-out processes.

About the Role:

The ideal candidate will possess excellent communication skills, be able to multitask effectively, and demonstrate a strong commitment to delivering outstanding customer experiences. You will work closely with our hotel team to provide personalized service to guests, handle room assignments, process payments, and respond to inquiries about hotel services and local attractions.

Key Responsibilities:

  • Process guest check-ins and room assignments according to hotel policies and procedures
  • Handle check-in/check-out, including luggage assistance and payment processing
  • Answer guest inquiries about hotel services, events, and local attractions
  • Pre-register, block reservations, and cancel rooms as necessary
  • Perform night audit duties and prepare reports

Requirements:

To be successful in this role, you should have prior experience in a front desk or hospitality setting, and be proficient in Microsoft Office. You should also possess excellent problem-solving skills, be able to work independently, and maintain confidentiality when handling sensitive information.

Benefits:

As a valued member of our team, you will enjoy a competitive salary of SGD 40,000 - SGD 50,000 per annum, depending on your level of experience. You will also receive comprehensive health insurance, access to our employee assistance program, and opportunities for professional development and career growth.

Why Join Our Team?

At SG Hotels PTE LTD, we offer a dynamic and supportive work environment that fosters teamwork, innovation, and creativity. We are committed to providing our employees with the tools, training, and resources needed to succeed in their roles and advance their careers. If you are passionate about delivering exceptional guest experiences and growing your career in the hospitality industry, we encourage you to apply for this exciting opportunity.



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