Operations Manager

2 days ago


Singapore METROPOLITAN YOUNG MEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time

As a key member of the Metropolitan Young Men's Christian Association of Singapore, you will have the opportunity to make a real difference in the lives of our guests. In this challenging and rewarding role as an Operations Manager - Front Desk, you will be responsible for ensuring the smooth operation of the front office department.

About the Role

We are looking for a highly skilled and experienced Operations Manager to lead our front desk team. The successful candidate will be responsible for overseeing the day-to-day activities of the front office, including managing staff, coordinating guest services, and maintaining accurate records. If you have a passion for delivering exceptional customer service and have experience in hotel operations, we want to hear from you.

Key Responsibilities
  • Supervise and Coordinate Front Office Operations: Ensure the efficient and effective delivery of guest services in accordance with our service standards and procedures.
  • Manage Staff and Resources: Plan and allocate work assignments, maintain accurate room status information, and handle operational irregularities.
  • Act as Manager on Duty: Deal with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.
  • Direct and Oversee Hotel Operations: Ensure guest satisfaction and safety by directing and overseeing all hotel operations.
  • Manage Front Desk Activities: Coordinate front desk activities with other departments and ensure all employees perform their tasks accurately and efficiently.
  • Prepare and Distribute Reports: Prepare and distribute daily summary reports for Hospitality Services Division and complete night shift checklists accurately.
Requirements

To be successful in this role, you will need:

  • Experience in Hotel Operations: A minimum of 3 years of experience in a similar role in the hospitality industry.
  • Leadership Skills: Proven ability to lead and motivate teams to achieve high levels of performance.
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to provide exceptional customer service at all times.
  • Financial Management: Experience in financial management, including budgeting and controlling expenses.
  • Adaptability: Ability to adapt to changing circumstances and priorities.
What We Offer

We offer a competitive salary range of SGD $45,000 - $65,000 per annum, depending on experience, plus additional benefits and incentives. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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