
Help Desk Expertise Wanted
1 week ago
We are seeking a skilled Technical Support Specialist to provide first-level IT support and troubleshooting. This role involves handling user queries via ticketing systems, documenting issues, and maintaining knowledge bases.
- Provide technical assistance and helpdesk services
- Troubleshoot technical issues and resolve user queries
- Maintain accurate documentation and update knowledge bases
Requirements
- Technical expertise in IT troubleshooting and basic networking
- Proficiency in MS Office and data analytics (a plus)
Administrative Skills:
- Detail-oriented with strong documentation skills
- Project tracking and basic financial literacy
Soft Skills:
- Excellent communication and customer service skills
- Ability to multitask, problem-solve, and work effectively in a team
What We Offer
As a Technical Support Specialist, you will have the opportunity to work in a dynamic environment, develop your skills, and contribute to the success of our organization.
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