Lead CRM Strategist

3 days ago

Singapore beBeeCustomer Full time $120,000 - $140,000

Job Overview

We are seeking an experienced professional to join our team as a CRM Manager. This role will involve designing and implementing scalable global CRM frameworks, ensuring alignment with business goals and market-specific needs.

Responsibilities

  • Audit and Clean Up Existing Processes: Conduct thorough audits of existing CRM processes, initiatives, tools, and data to identify areas for improvement.
  • Create Scalable Global CRM Framework: Design and implement a scalable global CRM framework that aligns with business goals and market-specific needs.
  • Develop Trigger Lifecycle Flows: Collaborate with product/tech teams to develop trigger lifecycle flows for CRM channels.
  • Define Customer Lifecycle Stages: Define customer lifecycle stages and establish tailored strategies for acquisition, engagement, retention, and reactivation.
  • Build Dashboards and Reporting Mechanisms: Develop dashboards and reporting mechanisms to track CRM performance.
  • Grow and Optimize Loyalty Program: Grow and optimize Castlery's Loyalty Program.

Key Skills and Qualifications

  • CRM Strategy and Planning: Proven experience in developing and implementing CRM strategies and plans.
  • Process Improvement: Strong background in process improvement and implementation.
  • Project Management: Ability to manage multiple projects simultaneously and meet deadlines.
  • Communication and Collaboration: Excellent communication and collaboration skills.

Benefits

Our company offers a dynamic work environment, competitive compensation package, and opportunities for growth and development.

How to Apply

Interested candidates should submit their application, including a cover letter and resume, to the designated contact person.

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