CRM & Loyalty Lead

2 days ago

Singapore Finest People Full time

**CRM & Loyalty Lead | strategy | technology solutions | customer experience expert | SGD 96000 | Singapore**
- Want to work with APAC's leading CRM & loyalty specialists?
- Want to create a positive impact on the business of leading brands in various industries?
- Are strategy, technology, and creativity part of your DNA?
- Ready to make a leap forward for your career?
- Yes? This might be the right opportunity for you. Read on to know more_
**Your new employer: An award-winning company that specializes in helping brands develop their customer’s loyalty**
Your new employer works with some of the biggest brands in the world as they are a **trusted and award-winning agency** that has been around for **22 years already in the industry**. Since 2001, they have always taken a deeper approach to understanding customer insights. Be it on digital platforms, creative services, or tech products, this company enables the ongoing profitability and competitive advantage of its clients in every market they enter. They are a team of young, hungry, ambitious, and passionate people that are talented, experienced, and committed to the core purpose of the organization - to help their clients grow their business.

**Your new job: CRM & Loyalty Lead | Lead strategy | Provide technology solutions | Loyalty & Customer Experience Expert**
As the CRM & Loyalty Lead, you are responsible for building a strong, growing business relationship with clients. You are key to understanding the clients' needs, and be able to bridge that to relevant departments in the company. You are also responsible for making sure that projects are delivered effectively & efficiently.

**What do we need from you**:

- Build strong client relationships across regions to maintain and grow business.
- Manage the client brief, articulate, map out & document their requirements for internal discussion & planning and implementation.
- Provide strong CRM-related strategies & data insights to clients (Retail-FMCG), working with the Data Science team to conduct deep dives and exploratory research to support client’s growth in the overall CRM space.
- Drive the implementation and delivery of clients’ CRM projects and requirements.
- Act as point of escalation for any client issues.
- Keep an eye out for additional projects, business, etc through client conversations.
- Implement & enforce SOPs, templates etc. for the team to generate efficiencies for the team
- Mentor & collaborate closely with the Client Services team, providing strategic & operational support to the team

**What would set you apart**:

- Work experience & understanding of loyalty programs is a big plus.
- Data-related analytics skills are critical (MS Excel).
- Excellent communication, presentation and client account management skills are essential.

**What they offer**:

- Your growth & development is our #1 priority.
- Competitive benefits and strong performance bonus’.
- Flexibility, Learning, Support, Dynamic, Fun work culture.
- Skills Development, Learning and Mentorship.
- Fantastic opportunities to develop your career & work experience with a varied and exciting client portfolio.

**Want to join the team?**
Contact me via Whatsapp: +65 9894 7690

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