
Systems Application Support Professional
2 weeks ago
Our organization is looking for an experienced Technical Application Support Specialist to join our team. As a Technical Application Support Specialist, you will be responsible for ensuring the smooth operation of our applications and systems.
Key Responsibilities:
- Log and categorize all requests in a timely manner, track them from start to finish, and ensure they are resolved and closed efficiently.
- Develop and maintain a comprehensive knowledge base that includes relevant documents such as FAQs, case studies, processes, and procedures.
- Provide excellent customer service by responding promptly to user inquiries, analyzing and resolving issues over the phone or via email when applicable.
- Extract information to support audit queries and disseminate system-related information, including software provisioning instructions and system enhancements.
- Prepare and provide regular Helpdesk Queries Analysis Reports that categorize and trend queries.
- Regularly review and improve helpdesk management procedures based on feedback and recommendations.
Requirements:
- Hold a Diploma or Degree in Computer Science, Information System, Science, Engineering, or Equivalent.
- Have at least 2 years of experience working in information technology.
- Prior experience with SAP HCM ERP is highly desirable but not essential.
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