Application Support Professional

1 week ago

Singapore beBeeApplication Full time $80,000 - $120,000

Job Summary:

We are seeking a proactive and dynamic Level 2 Application Support Analyst to join our team in supporting and maintaining a mission-critical application.

The role involves providing day-to-day Level 2 support, ensuring the stability and performance of production systems, and working closely with both technical and business stakeholders.

Key Responsibilities:

  • Provide day-to-day support for application-related production issues and resolve them within agreed Service Level Agreements (SLAs).
  • Understand, analyze, and investigate reported issues to determine root causes and provide corrective and preventive solutions.
  • Escala
  • Ensure timely and successful completion of batch jobs and scheduled tasks.
  • Proactively suggest improvements to reduce recurring issues and close monitoring gaps.
  • Participate in the implementation of application changes following SOPs for smooth deployments.
  • Identify and implement opportunities for automation to reduce manual workload.
  • Work in rotating 12-hour shifts to ensure 24/7 system support coverage.

Required Skills and Qualifications:

  • Minimum Diploma in an IT-related discipline.
  • 2 years of experience in application support or operations role.
  • Basic knowledge of Java programming and hands-on coding experience.
  • Proficient in SQL, able to construct and execute basic queries.
  • Familiar with client-server architecture, web technologies, operating systems (Unix & Windows), databases, and middleware components.
  • Strong communication skills to interact with stakeholders across various levels.
  • Experience with scripting for automation is a plus.
  • Familiarity with IT ticketing systems (e.g., ServiceNow, Jira) is a plus.
  • Only Singaporeans as there is G50 clearance involved.

Benefits:

If you are interested in this position, please apply and we will review your qualifications and reach out to you for further discussion and next steps. Only shortlisted candidates will be responded to.

Please note that if you do not receive a response within 14 days, it may be considered as notification that you have not been shortlisted.

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