Centre Manager
21 hours ago
ARTGRAIN HOLDING PTE. LTD. is seeking a Centre Manager to oversee the daily operations of our centres. In this role, you will be responsible for ensuring the smooth execution of administrative and logistical tasks, driving student enrolments, and reducing withdrawal numbers.
Key responsibilities include:
- Operational Support
- Conduct weekly meetings to facilitate clear communications and directions to the Customer Relations Associates.
- Ensure adherence to Standards Operations Procedure.
- Ensure the centre is clean and facilities are well-maintained.
- Team Management
- Provide inspirational leadership, maintain high staff morale, and reduce staff turnover rate by fostering a positive and productive work place.
- Create a meritocratic work environment that rewards good performers and manage disciplinary issues firmly and fairly.
- Centre Management
- Drive student enrolments and reduce withdrawal numbers.
- Follow up on withdrawals and trial conversions closely with the customers.
- Ensure that the centre is clean and facilities are well-maintained.
- Customer Service Excellence
- Oversee customer service initiatives, ensuring exceptional service delivery.
- Manage and resolve escalated inquiries and concerns.
- Create a warm and professional customer service experience.
- Establish rapport and build relationships with both prospective and existing customers.
- Financial Responsibilities
- Timely submission of financial reports.
- Submit part-timer Customer Relations Associate and cleaner's timesheet to HR.
- Teacher Support
- Source relief teacher when required.
- Co-ordinate and arrange reschedule of classes with the teachers.
- Conduct teacher orientation to ensure that they are familiar with the centre's equipment.
- Ensure that teachers adhere to the Standards Operations Procedure.
- Timely submission of teacher's payroll report to HQ.
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Centre Operations Manager
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Head, Active Ageing Centre Manager
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Centre Manager
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Centre Manager
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Centre Manager
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