Associate Centre Manager

4 hours ago

Singapore SINGAPORE BRAIN DEVELOPMENT CENTRE PTE. LTD. Full time
Roles & Responsibilities

Singapore Brain Development Centre was established in 2005 and stands as one of the pioneer centres providing cognitive-developmental training to help children succeed in life. Brain Training, Sensory Integration, and more The Associate Centre Manager is responsible for overseeing the day-to-day operations of the centre. This role involves supporting various administrative, operational, and client services functions to ensure smooth and efficient service delivery. The Associate Centre Manager also plays a key role in staff management, client engagement, and helping drive the growth of the centre.

1. Operations Management:
  • Oversee and manage all day-to-day operations of the centre to ensure smooth functioning.
  • Ensure the facility runs efficiently, adhering to operational goals and objectives.
  • Develop operational processes and ensure adherence to company policies and standards.
2. Staff Management:
  • Recruit and train staff, ensuring high levels of staff performance.
  • Create and manage staff schedules, ensuring adequate coverage for all centre operations.
  • Manage staff onboarding and offboarding.
3. Client Relations & Engagement:
  • Serve as the point of contact for parents, addressing concerns and feedback.
  • Ensure high-quality customer service and maintain strong relationships with clients.
  • Organize regular parent consultations and reviews to discuss student progress or address any concerns.
4. Sales & Enrollment:
  • Handle student enrollment processes, converting inquiries into sales.
  • Promote centre programs and services to increase customer base and retention.
  • Ensure all fee collections are timely and accurate.
  • Generate sales reports for senior management.
5. Marketing & Publicity:
  • Develop marketing strategies and promotional materials to attract new clients.
  • Collaborate with external vendors to create promotional content such as videos, banners, and flyers.
6. Program Scheduling & Management:
  • Plan and administer program schedules, ensuring smooth execution of all classes.
  • Coordinate groupings of students and staff to optimize efficiency and coverage.
  • Ensure timely communication of schedule changes to staff, and clients.
7. Vendor & Facility Management:
  • Manage relationships with vendors and suppliers to ensure smooth operations.
  • Oversee facility maintenance, including equipment upkeep and repairs.
8. Event & Project Management:
  • Plan, manage, and execute centre events such as holiday programs, open houses, workshops.
  • Lead any special projects aimed at developing or improving the centre's services.
9. Administration:
  • Maintain all necessary paperwork including policies, forms, contracts, and other administrative documentation.
  • Oversee centre management systems (e.g., databases, booking systems, apps).
  • Streamline processes to improve operational efficiency and client satisfaction.
  • Manage staff onboarding and offboarding.
10. Reporting & Assistance:
  • Provide regular reports and data analysis to senior management on the centre's performance.
  • Assist senior management with tasks, projects, and other personal assistance when needed.

Core Competencies:

  • Excellent communication skills (written and spoken English).
  • Proactive, resourceful, and able to handle challenges independently.
  • Strong attention to detail and work ethics.
  • Proven experience in operations or administrative role, preferably in an educational or learning centre setting.
  • Strong organizational and time management skills.
  • 4 weekdays and 1 weekend / 3 weekdays and 2 weekends (Weekdays: 10.30-7.30pm, Weekends: 9-6pm)
  • Physical Branch: Novena MRT

Tell employers what skills you have

Excellent Communication Skills
Dependable Team Player
Data Analysis
Strong Attention To Detail
Operations Management
Administration
Marketing
Project Management
Customer Service
Scheduling
Service Delivery

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