Customer Service Representative

3 days ago


Singapore ICR LEARNING CENTRE (CLEMENTI) PTE. LTD. Full time
Job Title:

Customer Service Representative - Centre Manager

About the Role:

We are seeking a highly skilled and experienced Customer Service Representative to join our team as a Centre Manager at ICR Learning Centre (Clementi) PTE. LTD.

Key Responsibilities:
  • Provide exceptional customer service through effective communication, empathy, and problem-solving skills.
  • Manage administrative tasks, including student enrolment, assessments, and withdrawal reports.
  • Ensure timely updates of student management systems and petty cash float management.
  • Safeguard student safety and welfare, maintaining a clean and well-maintained centre environment.
Requirements:
  • GCE 'N'/'O' Level / NITEC or equivalent qualification.
  • At least 1 year of relevant work experience in Education, Retail, Airlines, or similar industries.
  • Proficiency in Microsoft Office and knowledge of ERP software.
Desirable Traits:
  • Excellent spoken and written communication skills.
  • Proactive with good organisational skills and time management.
  • Kind and nurturing approach when interacting with children.
Company Benefits:
  • Medical and dental benefits.
  • Incentive program.
  • Staff discount for I Can Read lessons.
Working Hours:

Wednesday to Friday: 1pm to 9pm, Saturday and Sunday: 9am to 6:30pm.



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