Operations Excellence Specialist

6 days ago

Singapore beBeeTechnical Full time $40,000 - $80,000

Job Overview:

As a Technical Operations Specialist, you will be responsible for ensuring the smooth operation of applications and providing technical support to end-users.

The ideal candidate will have strong troubleshooting skills, experience in supporting web applications, and proficiency in ticketing systems and version control tools.

  • Assist users in addressing inquiries, troubleshooting issues, and implementing solutions to restore systems to full functionality.
  • Maintain detailed documentation of user interactions, reported problems, solutions applied, and further actions needed by management or tier 3 support.
  • Develop user manuals and troubleshooting guides to aid both support teams and users in interacting with the system.
  • Collaborate with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
  • Design and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.

Requirements:

  • Bilingual in English and Mandarin to handle Mandarin-speaking clients.
  • Excellent writing and communication skills.
  • Strong analytical and problem-solving skills with experience in identifying and resolving complex technical issues.
  • Prior experience in FinTech projects would be an added advantage.

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