E-commerce Model Labeling Program Manager

5 days ago


Singapore TikTok Full time
Job Description
As a Global E-commerce Moderation Operations Manager at TikTok, you will be responsible for overseeing model labeling requests from Algorithm and Policy teams. This involves ensuring timely and high-quality delivery aligned with model training requirements.

About the Role
We are looking for a highly organized and detail-oriented individual to manage BPO partners and ensure efficient and high-quality data labeling. The ideal candidate will have strong project management, multi-tasking, and communication skills.

Main Responsibilities
- Oversee model labeling requests from Algorithm and Policy teams
- Monitor BPO agent and QA performance, focusing on accuracy, utilization, and efficiency
- Generate and distribute detailed data reports for specific markets
- Identify and address risks through data analysis and present actionable insights and recommendations for process and product improvement

Requirements
- Bachelor's degree or equivalent education/experience
- 2+ years in BPO management experience within Monetization/E-commerce/Trust & Safety operations
- Strong project management, multi-tasking, and communication skills
- Proven ability to analyze and interpret data to drive decisions and identify risks or opportunities

TikTok Culture
We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

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