E-commerce Compensation Expert

3 days ago


Singapore TikTok Full time
TikTok Shop - A Global E-commerce Platform
TikTok Shop is a growing e-commerce platform that aims to connect buyers and sellers from around the world. As a key member of our team, you will have the opportunity to shape the direction of our compensation strategy and drive continuous improvement across the organization.

The Role
We are seeking a highly skilled Customer Experience Recover Strategy Program Manager to join our team. In this role, you will be responsible for managing the compensation strategy for each region, driving continuous improvement with cross-functional teams, and analyzing and researching the compensation strategies and capabilities of major global e-commerce platforms.

Your Key Responsibilities
  • Develop and implement TikTok Shop's global compensation strategy, focusing on user experience and satisfaction.
  • Collaborate with cross-functional teams to analyze and improve the compensation system and product capability construction.
  • Research and stay up-to-date on the latest trends and best practices in compensation strategy and e-commerce platforms.
  • Provide guidance and support to regional teams on compensation strategy and implementation.

Qualifications
To be successful in this role, you will need:
  • A Bachelor's degree or above.
  • 4+ years of experience in compensation strategy, customer success, or a related field.
  • Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.
  • Experience working in a fast-paced, deadline-driven environment.

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