TikTok Shop Recovery Strategist

3 days ago


Singapore TikTok Full time
Join Our Team
We are a diverse and dynamic team dedicated to creating a safe and trustworthy marketplace for all parties involved. As a key member of our team, you will have the opportunity to shape the direction of our compensation strategy and drive continuous improvement across the organization.

The Role
We are seeking a highly skilled Customer Experience Recover Strategy Program Manager to join our team. In this role, you will be responsible for managing the compensation strategy for each region, driving continuous improvement with cross-functional teams, and analyzing and researching the compensation strategies and capabilities of major global e-commerce platforms.

Your Key Responsibilities
  • Develop and implement TikTok Shop's global compensation strategy, focusing on user experience and satisfaction.
  • Collaborate with cross-functional teams to analyze and improve the compensation system and product capability construction.
  • Research and stay up-to-date on the latest trends and best practices in compensation strategy and e-commerce platforms.
  • Provide guidance and support to regional teams on compensation strategy and implementation.

Requirements
To succeed in this role, you will need:
  • A Bachelor's degree or above.
  • 4+ years of experience in compensation strategy, customer success, or a related field.
  • Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.
  • Experience working in a fast-paced, deadline-driven environment.

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