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Customer Success Recovery Program Manager

2 weeks ago

Singapore TikTok Full time
About Our Team
We are the Service and Moderation Team (SMT), part of the GNE organization at TikTok. Our mission is to provide world-class service and experience for customers and sellers. We value user satisfaction and work on policies, rules, and systems to ensure quality.

The Opportunity
We are looking for a talented individual to fill the position of Customer Experience Recover Strategy Program Manager. As a key member of our team, you will have the opportunity to shape the direction of our compensation strategy and drive continuous improvement across the organization.

Your Key Responsibilities
  • Develop and implement TikTok Shop's global compensation strategy, focusing on user experience and satisfaction.
  • Collaborate with cross-functional teams to analyze and improve the compensation system and product capability construction.
  • Research and stay up-to-date on the latest trends and best practices in compensation strategy and e-commerce platforms.
  • Provide guidance and support to regional teams on compensation strategy and implementation.

Requirements
To succeed in this role, you will need:
  • A Bachelor's degree or above.
  • 4+ years of experience in compensation strategy, customer success, or a related field.
  • Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.
  • Experience working in a fast-paced, deadline-driven environment.