TikTok Shop

5 days ago

Singapore TikTok Full time

TikTok Shop - Global Product & Process Program Manager
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. We create together and grow together, driving impact for ourselves, our company, and the communities we serve.
Description
The Governance and Experience team aims to build a safe and trustworthy marketplace for users and partners. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us in building an innovative, secure, and intuitive commerce ecosystem.
The Selling Partner Support (SPS) team is looking for a Product & Process PM responsible for service products and process development and optimization. This role aims to partner with global service centers to drive an excellent service experience for TikTok E-commerce.
Responsibilities
Partner with Service delivery and Product development teams to assess, define, and propose the right product solutions, develop business requirements documentation, and drive end-to-end implementation of product launches.
Proactively identify product or process problems and opportunities, perform root cause analysis, and provide recommendations for product solutions that improve efficiency and customer experience.
Understand problems, policies, and risks, effectively translating them into solutions that improve processes and workflows across internal and external teams.
Leverage rapid, agile development techniques to create solutions for a rapidly changing environment.
Facilitate tech changes and updates, create and maintain system and process documentation, and provide support to team members to ensure processes are understood and followed.
Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
Qualifications
Minimum Qualifications
Bachelor's degree or equivalent practical experience.
3+ years of experience in customer service operations and strategy, program, or project management; preferably with experience in product program management.
Experience working cross-functionally with tech and/or non-tech teams globally.
Experience in driving product and process enhancements in a fast-paced environment.
Experience writing and presenting Business Requirements Documents (BRD).
Preferred Qualifications
Experience working with stakeholders across different geographic locations.
Experience in the E-commerce marketplace platform or Customer Service is a plus.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate our diverse voices and create an environment that reflects the many communities we reach.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Technology, Information and Internet
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