Global E-commerce Moderation Operations Manager

5 days ago


Singapore TikTok Full time
Job Summary
We are seeking a highly experienced Model Labeling Project Manager to join our Moderation Team at TikTok. As a key member of our team, you will be responsible for managing BPO partners to ensure efficient and high-quality data labeling. You will also collaborate with global resource management teams to oversee BPO performance and ensure adherence to compliance protocols and company policies.

About the Role
The ideal candidate will have a strong background in BPO management, excellent project management skills, and the ability to analyze and interpret data to drive decisions and identify risks or opportunities. You will also be expected to conduct regular and ad-hoc training sessions for BPO partners on SOPs and organize calibration sessions to maintain alignment and quality standards between internal and external stakeholders.

Main Responsibilities
- Manage BPO partners to ensure efficient and high-quality data labeling
- Collaborate with global resource management teams to oversee BPO performance
- Conduct regular and ad-hoc training sessions for BPO partners on SOPs
- Organize calibration sessions to maintain alignment and quality standards between internal and external stakeholders

Benefits
- Opportunity to work with a global team on a cutting-edge e-commerce platform
- Competitive salary and benefits package
- Opportunities for career growth and professional development


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