ServiceNow Platform Lead

1 month ago


Singapore NETS Singapore Full time
Job Title: ServiceNow Architect

At NETS Singapore, we are seeking a highly skilled ServiceNow Architect to lead and maintain our ServiceNow platform. This role requires strong leadership and technical expertise to implement new initiatives, collaborate with cross-functional teams, and continuously enhance and uplift the platform.

Key Responsibilities:
  • Translate complex input from stakeholders into requirements and map them onto ServiceNow functionality
  • Design and implement IT-related process workflows, procedures, and technical standards
  • Provide technical expertise and participate in implementing new ServiceNow functionality and uplifting the ServiceNow platform
  • Automate CMDB processes for improved accuracy and efficiency
  • Collaborate with cross-functional teams to ensure the successful deployment of ServiceNow solutions
  • Act as the key advisor on ServiceNow best practices and integration strategies
  • Develop comprehensive documentation for ServiceNow processes and architecture
  • Provide training and support to teams on the effective use of the ServiceNow platform
  • Ensure that all implementation work is carried out in accordance with company policies and industry best practices
  • Lead and participate in system and integration testing, ensuring best practices are followed
Requirements:
  • Bachelor's degree in information technology, computer science, or a related field
  • ServiceNow certifications or relevant module certifications are highly desirable
  • Minimum of 5 years of experience in ServiceNow architecture and implementation, including process automation, data imports, and web service integration
  • Strong technical skills with minimal 5 years of experience using the ServiceNow platform, including ITSM, ITOM, and CSM
  • Strong organizational skills and able to manage multiple tasks and projects simultaneously
  • Experienced in the System Development Life Cycle (SDLC) processes, including requirement analysis and system design
  • Strong understanding of ITIL processes
  • Proven track record in leading ServiceNow transformation projects
  • Solid communication skills, and the ability to clearly articulate complex ideas and technical designs
  • Strong analytical and problem-solving abilities
  • Excellent leadership, communication, and collaboration skills
  • ServiceNow certifications in one or some of the areas, such as System Administrator, Application Developer, or Snow Implementation, are highly desirable


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