ServiceNow Technical Lead
3 weeks ago
KPMG SERVICES PTE. LTD. is seeking a skilled ServiceNow Technical Lead to join our team. As a key member of our ServiceNow team, you will be responsible for advising IT and business stakeholders on the use of the ServiceNow platform to meet their needs. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial to your success in this role.
Key Responsibilities:
- Serving as the primary technical resource for the configuration, development, support, and maintenance of the ServiceNow platform.
- Leading the efforts in requirements gathering and developing/documenting process workflows.
- Defining technical solutions for architecture and design that align with client business problems and ServiceNow implementation best practices.
- Leading a team of developers to convert requirements into user stories, create solutions, review development, and perform testing.
- Providing both technical and non-technical training to clients for implemented solutions.
- Designing and developing solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, business rules, ACLs, UI Builder, and any other configurations required to support client processes.
- Providing advanced support for ServiceNow by troubleshooting a variety of application problems, implementing bug fixes, and performing root cause analysis.
- Bachelor's degree in information technology, Management Information Systems, Computer Science, or related field, and/or a technology-focused MBA or comparable experience.
- ServiceNow Certified System Administrator (CSA) certification required. Other product CIS certifications preferred but not mandatory.
- Minimum 5-10 years of relevant experience in end-to-end ServiceNow implementation experience preferred.
- Strong communication and problem-solving skills.
- The ability to adapt to engagements by quickly learning functional, industrial, and technical concepts.
- Experience with key technologies relevant to ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS. Non-mandatory.
- Experience with scripting in the ServiceNow platform using JavaScript.
- ServiceNow Certified System Administrator (CSA) certification.
- Deep knowledge and experience in understanding customer requirements necessary to successfully implement a complex SaaS solution, including a strong appreciation for understanding business contexts within technical requirements.
KPMG SERVICES PTE. LTD. is part of a global organization of independent professional services firms providing Audit, Tax, and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world.
We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.
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